Customer Service

[Guest thrasher]

Actual call center conversations !!!!!

 

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".

 

Operator: "Where did you get that number from, sir?".

 

Customer: "It was on the door to the Travel Centre".

 

Operator: "Sir, they are our opening hours".

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Samsung Electronics

 

Caller: "Can you give me the telephone number for Jack?"

 

Operator: "I'm sorry, sir, I don't understand who you are talking about".

 

Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now,can you give me the number for Jack?"

 

Operator: "I think it means the telephone point on the wall".

 

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RAC Motoring Services

 

Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"

 

Operator: " Doesn't the product name give you a clue?"

 

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Caller: (enquiring about legal requirements while travelling in France )

 

"If I register my car in France , do I have to change the steering

 

wheel to the other side of the car?"

 

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Directory Enquiries

 

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".

 

Operator: "I'm sorry, there's no listing. Is the spelling correct?"

 

Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B'

 

fell off".

 

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Then there was the caller who asked for a knitwear company in Woven.

 

Operator: "Woven? Are you sure?"

 

Caller: "Yes. That's what it says on the label; Woven in

 

Scotland ".

 

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On another occasion, a man making heavy breathing sounds from a

 

phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on".

 

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Tech Support: "I need you to right-click on the Open Desktop".

 

Customer: "OK".

 

Tech Support: "Did you get a pop-up menu?".

 

Customer: "No".

 

Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

 

Customer: "No".

 

Tech Support: "OK, sir. Can you tell me what you have done up

 

until this point?".

 

Customer: "Sure. You told me to write 'click' and I wrote

 

'click'".

 

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Tech Support: "OK. In the bottom left hand side of the screen,

 

can you see the 'OK' button displayed?"

 

Customer: "Wow. How can you see my screen from there?"

 

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Caller: "I deleted a file from my PC last week and I have just

 

realised that I need it.

 

If I turn my system clock back two weeks will I have my file back

 

again?".