Bloody Jetstar

[Admin]

You will never guess it...yes flight schedules just don't agree with me. Like last week a 6hr delay on my Tiger flight, my 6:15 Jetstar flight today has been delayed nearly 1.5 hrs already and the evening is still young...flight now saying it will leave at 7:40. You know the saying that if you have to get there then fly commercially, well that aint true anymore

 

 

[Birdseye]

I'm picking up on a theme here, Tiger flight, my 6:15 Jetstar

 

 

[Admin]

Update...due to engineering problems your 6.15 flight to Melb is now CANCELLED....aaaarrrgggh

 

Luckily I got rebooked on a Qantas flight at 9pm...I tell you, airlines hate me

 

 

[Admin]

This is the third time in 4 weeks that my Jetstar flights have been cancelled...for 2 weeks in a row my early Monday morning flights were cancelled.

 

Won't have to put up with this next week as I will be in Melb for the week...daughter is having major surgery on Monday so I get a week off from airline delays and cancellations.

 

 

[bexrbetter]

What this is telling me is to never travel with you !

 

Hope all is well for your Daughter Mate.

 

 

[Admin]

Anyone seen the movie The Terminal

 

 

[bexrbetter]

Anyone seen the movie The Terminal

Tom Hanks at his best.

 

Or are you telling us you're having dinner with Catherine Zeta Jones ...  

 

 

[Admin]

I'm walking around the airport looking for a wall to tile

 

 

[Admin]

Thank God for our Qantas. Just waiting for push back

 

 

[planedriver]

A customer of mine who''s a cabin manager with Sh*tstar as she calls it, is on a shortlist with another airline as she's fed up with all the crap they have to put up with from disgruntled passengers.

 

I was a slow learner and had 3 out of 4 holidays totally stuffed up by booking with them.

 

Simply Google dontflyjetstar.com, trip advisor, and many others, and you will find so many that share your sentiments.

 

Heavy advertising's a great thing for bringing back the mugs.

 

 

[Old Koreelah]

What do you do if they are the only airline operating your route?

 

 

[facthunter]

Don't complain that they fix things before you get into the air. Better than going with them not fixed. I DID tell you to drive... Nev

 

 

[old man emu]

It's 360 nm from YSCN to YMMB. Have you ever thought of getting yourself an RAAus plane and flying yourself back and forth?

 

 

[Admin]

Would need night time flying and that means ppl and medical checks and eye specialist each time due to no right eye vision...not really worth it

 

 

[IBob]

Genuine Australian airport horror story.

 

In or around 1972, TAA shifted from a manual booking system, to a centralised computerised system.

 

As I recall, the mainframe computer was in Melbourne. From that they had dumb terminals multiplexed off modems in all the major centers.

 

I arrived after the first big push, maintained the gear at Brisbane and the Gold Coast, and was instrumental in pushing it on up the coast, Rocky/McKay/Townsville/Cairns.

 

And was lucky enough to miss the initial catastrophe:

 

When the system first went live, and for many months thereafter, TAA ran a parallel manual system. That is, they continued to run their old system alongside the new one, in case of problems.

 

Good thinking, that.

 

What was not good thinking was scrapping the manual system shortly before the busiest time of the year...Christmas. Whereupon the computer went down losing all booking the records. And I don't know why they weren't recoverable, but they weren't.

 

So, for the entire busy season, TAA had no record of who was booked on what, and were literally reduced to standing at checkin to see who turned up.

 

Imagine.......

 

By the time I arrived, this was all history...but a year later shellshocked booking clerks were still running their own private manual systems on the side, rather than face another Christmas like that.

 

And I learnt that when you launch a system, you do everything in your power to give the users a good experience....because if once you lose their confidence, it's a very long haul winning it back.

 

 

[Admin]

Likewise, I remember migrating Jetstar over to the new Navitas New Skies system. The weekend we did the change over we were all manual and I can remember trying to find a way to get the luggage swing tags over to Asia as their bureaucracy was horrendous and it was going to take months to get approval. The logical way was to just send someone over with them in their suitcase and fly them back again. We turned the online bookings off on the Tuesday, the Kiosks off on the Friday morning and went full manual at 5pm Friday. We had till 5pm Sunday to bring the entire system back up however it went so smooth that we turned the new systems back on just before lunch time. This is the only project that I have done where I slept under my desk on the Friday and Saturday nights.

 

The CEO at the time said in the Newspapers that it was like giving a marathon runner a heart/lung transplant whilst he was still running the marathon

 

Actually my family came in on the Sunday to bring me some clean clothes and they asked me what I thought about the fires...I said "What fires"...that was the weekend that Vic had the bad bush fires and I didn't know anything about it

 

Six months or so later Virgin did the same thing...and it all failed, nearly collapsed Virgin and their whole weekend was a disaster. They had to revert back to the old system and had to have it done by the Monday night or else they were broke...there are ways to do "live" projects and there are ways you don't.

 

 

[Admin]

Oh No...it has all started again...waiting here in the departure lounge for next Jetstar flight after the above a couple of weeks ago and already been told that the flight is delayed by half an hour...wonder what the next announcement will be

 

 

[kasper]

The next announcement should be along the lines of “abandon hope all ye who enter here”

 

 

[Admin]

They postponed it to a 6.40 departure, it is almost 6.35 and still no announcement for boarding. They probably saw my name on the pax list and said let's do it again...I am sure the airlines are in cohoots with the food and drink stores at the airport

 

 

[facthunter]

Is this "normal" or does it "just" happen for you, Ian? Book in as Butcher or Candlestickmaker, and see what happens then . Nev

 

 

[Admin]

Announcement that boarding will commence in a minute so looks like departure will be at least an hour after scheduled. So, a couple of weeks ago it was 6hrs, then 4hrs and now 1hr so we are getting better...practice makes perfect

 

 

[facthunter]

Next week they will leave 30 minutes before schedule. Nev

 

 

[Admin]

And I will miss my flight so they can charge me again

 

 

[planedriver]

Should have popped around to my place for a coffee.

 

No need to show a seniors card to get a freebie, That's better than McDonalds.

 

 

[Admin]

I might take you up on that next week