NT5224 Posted March 7 Posted March 7 So this time, to avoid a full day journey into Darwin to see my medical man I took a punt on the new Class 5 declaration. Attempt 1: Went through the online process, paid my money then…… nothing. No certificate. Attempt 2: Went through the online process, pressed submit and got a message saying an appointment was being booked for me with an Aviation Medical Examiner! (as required for a Class 1 or Class 2). Unbelievable. I have just received an email from CASA confirming that I will need to go to a DAME for my Class 5. How is it possible that those two systems can be conflated? So I called CASA and spent an hour speaking to two lovely people who helped me the best they could. They could see my first application and payment -but couldn’t explain why a certificate hadn’t been issued. They could see my second errant application and killed it from the system as it was preventing me from getting back in. They told me to log back out and start over. Attempt 3: Went through the online process and paid a second time. ‘Error Occurred while processing your request. Contact CASA’. Have other people been through the Class 5 medical route? What have your experiences been? Cheers Alan 1
rgmwa Posted March 7 Posted March 7 I'm about to apply for mine. I know others on here have been through the process with no apparent problems, so I'd be very interested to know why your application ran into problems.
derekliston Posted March 7 Posted March 7 1 hour ago, NT5224 said: So this time, to avoid a full day journey into Darwin to see my medical man I took a punt on the new Class 5 declaration. Attempt 1: Went through the online process, paid my money then…… nothing. No certificate. Attempt 2: Went through the online process, pressed submit and got a message saying an appointment was being booked for me with an Aviation Medical Examiner! (as required for a Class 1 or Class 2). Unbelievable. I have just received an email from CASA confirming that I will need to go to a DAME for my Class 5. How is it possible that those two systems can be conflated? So I called CASA and spent an hour speaking to two lovely people who helped me the best they could. They could see my first application and payment -but couldn’t explain why a certificate hadn’t been issued. They could see my second errant application and killed it from the system as it was preventing me from getting back in. They told me to log back out and start over. Attempt 3: Went through the online process and paid a second time. ‘Error Occurred while processing your request. Contact CASA’. Have other people been through the Class 5 medical route? What have your experiences been? Cheers Alan It’s CASA mate, did you really expect anything else? AeroMedical is a large part of why I am giving up flying? 1
facthunter Posted March 7 Posted March 7 They're not happy till you are NOT happy. This applies in Particular to MEDICAL Issues. . Nev 2
FlyBoy1960 Posted March 7 Posted March 7 Went through perfectly first time. Are you passing the testing questions correctly ? 1
NT5224 Posted March 7 Author Posted March 7 3 minutes ago, FlyBoy1960 said: Went through perfectly first time. Are you passing the testing questions correctly ? Passed test. It is an IT issue. On my second attempt the system mixed up my Class 5 Declaration with an application for Class 1 or 2 medical certificate and sent me to a DAME. I have a bizarre document from CASA requesting me to go get a medical to progress my Class 5 Declaration. The whole point of Class 5 is to streamline that part of the process. I don’t have any medical conditions. Alan
rgmwa Posted March 7 Posted March 7 Is CASA planning to let you know when their system is working properly again, or have they gone quiet. 1
Student Pilot Posted March 8 Posted March 8 23 hours ago, rgmwa said: Is CASA planning to let you know when their system is working properly again, or have they gone quiet. The system will never work properly again...........CASA is making flying safer by making aviating harder. The more costly and complicated, the happier they are. 1 1
rodgerc Posted March 8 Posted March 8 Whilst I never pass up an opportunity to take a shot at CASA, the system worked flawlessly for me....Easier than ordering a Sunday night pizza from Uber. 2
NT5224 Posted March 8 Author Posted March 8 Those who have the Class 5 declaration, what does it actually look like? Anything like an actual medical certificate? My problems are being escalated in the CASA IT department. The staff are being helpful -but our AI overlords seem to have something against me… Alan
turboplanner Posted March 8 Posted March 8 22 minutes ago, rodgerc said: Whilst I never pass up an opportunity to take a shot at CASA, the system worked flawlessly for me....Easier than ordering a Sunday night pizza from Uber. The problem is Rodger the people complaining most likely don't know how to order a pizza or an Uber, and, like the old geysers that used to wander abound the banks saying they were "awful" for not having as many counters, one day there's going to be a puff of fairy dust and it will be learn the systems or nick off.
walrus Posted March 8 Posted March 8 Tuboplanner: "The problem is Rodger the people complaining most likely don't know how to order a pizza or an Uber, and, like the old geysers that used to wander abound the banks saying they were "awful" for not having as many counters, one day there's going to be a puff of fairy dust and it will be learn the systems or nick off. " Err..No, period. Your faith in computer systems and technology is touching but misplaced. Computer systems are as unreliable as the people who specify them, let alone code them. Examples? The British Post Office scandal - ongoing and robodebt in Australia. Imagine the cluster**** possibilities of CASA training an AI if you want a real nightmare. 3 2
NT5224 Posted March 8 Author Posted March 8 (edited) 19 minutes ago, turboplanner said: The problem is Rodger the people complaining most likely don't know how to order a pizza or an Uber, and, like the old geysers that used to wander abound the banks saying they were "awful" for not having as many counters, one day there's going to be a puff of fairy dust and it will be learn the systems or nick off. Hi Turbo I'm describing my own experience. I do know how to use the system, order a pizza or an Uber. The Issue is clearly an IT problem and could happen to anybody. The platform delivering Class 5 declarations is still just a few weeks old and there are inevitable glitches. The CASA team were startled when I showed them the machine had sent me a DAME examination appointment. Remember it’s a Class 5 ‘self assessment’. It’s like the Robodebt computer sending a demand for cash to somebody who doesn’t owe any. It’s just a machine gone haywire… I have no problem with CASA. Alan Edited March 8 by NT5224 3 1 1
rgmwa Posted March 8 Posted March 8 So what happens now? Are they going to fix the problem and send you the Class 5 or do you have to wait until they've fixed it and and apply again l? 1
NT5224 Posted March 8 Author Posted March 8 35 minutes ago, rgmwa said: So what happens now? Are they going to fix the problem and send you the Class 5 or do you have to wait until they've fixed it and and apply again l? They’ve escalated my issue up to IT. They’ve been helpful but I’ve already applied three times and paid twice so not keen to apply again. I have one paid declaration logged in the system. They just don’t know why the certificate wasn’t issued. I hope they can just nudge that one along. Alan 1 1
turboplanner Posted March 8 Posted March 8 1 hour ago, NT5224 said: Hi Turbo I'm describing my own experience. I do know how to use the system, order a pizza or an Uber. The Issue is clearly an IT problem and could happen to anybody. The platform delivering Class 5 declarations is still just a few weeks old and there are inevitable glitches. The CASA team were startled when I showed them the machine had sent me a DAME examination appointment. Remember it’s a Class 5 ‘self assessment’. It’s like the Robodebt computer sending a demand for cash to somebody who doesn’t owe any. It’s just a machine gone haywire… I have no problem with CASA. Alan Agree, you identified the problem as an IT issue rather than a decaying CASA out to get anyone they can. 1
Student Pilot Posted March 8 Posted March 8 14 hours ago, turboplanner said: Agree, you identified the problem as an IT issue rather than a decaying CASA out to get anyone they can. Read the Glenn Buckley thread on prune. What's your honest opinion on CASA's actions? Have you ever held or do you hold an AOC?
turboplanner Posted March 8 Posted March 8 6 minutes ago, Student Pilot said: Read the Glenn Buckley thread on prune. What's your honest opinion on CASA's actions? Have you ever held or do you hold an AOC? Good point; when you read that ongoing saga it takes care of itself.
Student Pilot Posted March 8 Posted March 8 20 minutes ago, turboplanner said: Good point; when you read that ongoing saga it takes care of itself. I take it that's a no then about ever having an AOC? 1
turboplanner Posted March 9 Posted March 9 1 hour ago, Student Pilot said: I take it that's a no then about ever having an AOC? That's correct.
Student Pilot Posted March 9 Posted March 9 9 minutes ago, turboplanner said: That's correct. If did you would know what CASA are like to deal with
facthunter Posted March 9 Posted March 9 That's the best way to know. Just buying charts etc won't do it. You have to be RUNNING something using planes for a living to get the real effect Nev
turboplanner Posted March 9 Posted March 9 3 minutes ago, facthunter said: That's the best way to know. Just buying charts etc won't do it. You have to be RUNNING something using planes for a living to get the real effect Nev Really? You need to be running an AOC to apply for a Class 5 Medical?
turboplanner Posted March 9 Posted March 9 53 minutes ago, facthunter said: I think you are trying to Verbal me? Nev If we had numbered posts I could point out the one which pointed to a glitch in the software causing the problem rather than an onslaught by CASA.
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