Labour is a resource just like money. Staff are employed to satisfy outcomes in Ops, in Tech, in membership, in ASIC, in General Admin, in the Board Support, in Relationships Management, in Member Services and other areas. It is not just staff costs it is where the costs (including staff costs) are expended in each area.
The CASA fiasco was not really about CASA demanding more but CASA demanding that we do the job we were supposed to be doing in the first place. RAA didn't insist on quality staff to do a quality job on quality systems. This failure has meant that it is going to cost us much more than it should have. But things are changing.
If past boards and CEOs had had their eyes on the ball and had established systems rather than surpluses and ever growing reserves then RAA may have dodged the bullets It is pleasing to note that the board is put up $300,00 from reserves (previously so tightly guarded) to establish management systems. This should, hopefully, bring light to dark corners, improve the way RAA does business, establish protocols, reduce the revolving door in senior and other staff and reduce the cost of expensive consultants whenever there is a hiccup.
Keep well.