When, not that long ago, the RAA went from paper and folders (as in manila folders) to computerised, all sorts of efficiencies were spruked.
Cost savings as one.
However, costs have continued to rise well above inflation. As in multiple times inflation.
It seems to me the cost of efficiency is more than the actual purported savings so what is the point?
Management want bells and whistles.
Members want cheap flying....
Running an organisation with only 10 000 members is far different than running one with 100 000 members.