I sent to following to the organisations for whom I conduct management audits. I think the message is well worth posting here. DreamWorld and the Importance of Records of Training There is a Coronial Inquest being conducted at the moment in Queensland into the deaths of four people on a thrill ride at the DreamWorld theme park in 2016. The evidence already given to the Inquest should be ringing alarm bells and waving warning flags in the face of every organisation that has a legal responsibility to safeguard the safety of persons (Work, Health & Safety) and the environment. The evidence so far is pointing to a corporate culture in which training (in this case, of safety related matters) is haphazard. There also appears to have been no documentation of the content of the training topics, nor of the successful completion of the training by recipients. Earlier, a former Dreamworld employee described witnessing an incident in which four rafts collided on the Thunder River Rapids ride over 15 years before the tragedy on the same attraction in 2016. Joe Stenning was beginning a shift as a deckhand on the ride in January 2001 when the empty rafts collided, forcing one to flip over. Mr Stenning said he couldn’t recall if he underwent any emergency training or retraining on the Thunder River Rapids ride after the incident. The Inquest heard Dreamworld staff had openly discussed among themselves their desire to undertake emergency drills, a Queensland Inquest has heard. Training and compliance officer Amy Crisp told the court that emergency training was something staff were keen to receive. “It was something that as operators we talked about wanting,” Ms Crisp told the Inquest. “It was just in conversation with other operators that there was an operator that used to work at Movie World and at Movie World they did things like this.” Ms Crisp is just one of several staff to tell the Inquest that not only had she not undertaken any emergency drills at Dreamworld she also had no CPR or first-aid training. What has this got to do with Environmental Management? Quite clearly this Inquest has brought into the open the fact that, if an incident occurs that gives rise to an inquiry with legal ramifications, either criminal or civil, then the inquiry will place a great deal of reliance on documentation of procedures and records that show that persons required to carry out those procedures have been adequately trained (including exhibiting their competence in following the procedure). During audits conducted by Shark Consulting, attention is paid to the existence of this documentation, and related records. At previous audits, the focus has been on the practicalities of environmental risk management, and not so much on the documentation and records. This previous focus has proved effective for most client organisations. Commencing with the 2018/2019 triennial independent audits, the focus will be on documentation, training and records. Not because these things are niceties, but because these things are an organisation’s insurance policy if it is drawn into an inquiry having legal ramifications.